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 Ann Head (903) 279-9979 ann.head@era.com | As a former educator, Ann Head brings skills and patience when it comes to working with any and all types of homebuyers and sellers. “All clients need to be well informed and they need guidance from someone they can trust,” she said. She has been in the business four years and has a track record which proves she is a true professional. In her first year, she won the ERA Rookie of the Year Award. Since then, she has received the 2007 and 2008 ERA Tyler Top Producer Award, and also 2007 and 2008 ERA Overall Top Producer. Ann has won other awards, and was ranked in the top 10 agents with the ERA DFW Brokers Council in 2008. When it comes to working with clients, Ann’s philosophy is to do everything it takes to accomplish their goals. “It all goes back to treating people the way you want to be treated.”
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 Cindi Featherston-Shields (903) 520-7370 eracindi@yahoo.com | Cindi Featherston-Shields has been selling the “American Dream” in Tyler for 16 years. Born and raised in Tyler, she and her business partner, John Pollard, purchased the Tyler ERA office in 1995 and have since opened six other offices. Cindi has held several positions on the Tyler Board of Realtors and the Women’s Council of Realtors. “I get so excited when I help a new family relocate to our city and show them our schools, churches, medical facilities, shopping – not to mention our great restaurants! “Our city has really grown and changed so much; it’s just exploded with commercial and residential growth in all directions.” Cindi specializes in new construction and works with several of the fine builders in the area. She is currently the marketing agent for Tyler’s first residential high-rise, The Stretford at The Cascades, where she and her husband, Rob, live.
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 Dawn Clark (903) 316-5502 dawn.clark@era.com | Dawn Clark has lived in Tyler for 20 years with her husband, Jim, and they have three children. She spent 11 years in home sales and management, then took 10 years off to raise children and returned to home sales three years ago. Dawn specializes in luxury home marketing and is a certified property-staging consultant. She also has extensive training in real estate principles and ethics and prides herself in personalized customer service with specific attention to detail and high ethical standards. She is a member of the National Association of Realtors and has won numerous top sales awards throughout the years. Not only does she know how to sell, Dawn is successful in the marketing, financing and negotiating aspects of home buying. “I consider it a great privilege and blessing to be able to use my training and experience to help families get into their dream home.”
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 Doc Deason (903) 262-8680 doc@docdeason.com | Aside from his involvement in TV and radio, Doc Deason is an agent with ERA Five Star Real Estate Services in Tyler. He is a member of the National, Texas and Greater Tyler Association of Realtors, as well as Tyler Area Builders Association. Deason has received top honors at ERA for his performance multiple times. In October ’08 and again in January ’09 Doc was named “Top Producing Agent” at ERA Five Star. In addition to the local recognition, Doc received ERA’s overall “Top Producing Agent” award for his record in January. Born and raised in Tyler, Deason is well suited to represent the area. “It’s a fun job because you get to help people with the biggest purchase of most of their lives…what an honor to have somebody trust you enough to help them get through the process.” | |
 Su Plunkett (903) 530-6791 plunkett@tyler.net | |
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 Tom Hutto (903) 714-9901 tom.hutto@era.com | Tom Hutto is an agent with ERA Five Star Real Estate Services in Tyler, which is No. 1 in the Dallas/Fort Worth ERA Brokerage Council. He specializes in residential real estate and is committed to delivering outstanding services. In addition, he received certification from Cartus as a relocation specialist, the largest relocation company in the U. S. He is also an active TREPAC-Texas Real Estate Political Action Committee-member. Tom provides his clients with a written commitment to service, a 20-point sale ability rating and a pricing analysis grid. Hutto’s 25 years of retail experience helped him acquire highly developed presentation and negotiating skills that are necessary in the Real Estate business. “These skills make me uniquely qualified to help homeowners create the most curb appeal and a lasting first impression to buyers, as well as to help buyers overcome objections and have a second look.”
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 Freida Payne (903) 920-4050 freida.payne@era.com | I moved to Tyler from Plano, TX where I was a top producer and award winning agent with an Ebby Holliday Realtors for 17 years. My proven success and years of experience has shown my customers dedication and service. I am proud to now be a part of the Cindi Featherston-Shields Team at ERA Five Star, and I welcome the opportunity to serve and assist buyers in East Texas with their real estate needs, including relocation. I will work hard and help you accomplish your goals. |
 Vicki Smith (903) 520-7497 vicki.smith@era.com | After teaching high school home economics for 25 years I found a career that continues to give me an opportunity to work with people, which I love. My move to real estate over the last few years has proven to be a perfect match! With the support of my husband JB Smith, and working in a dynamic company like ERA Five Star, I feel that I can accomplish anything for the clients I serve.
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 Kathy Schade
| As a full time real estate professional, I am committed to delivering excellence in customer service and dedication to all homebuyers and sellers I work with. I have lived in Texas for over 12 years with my husband, two daughters, and six grandchildren. Tyler has so much to offer, I could not imagine living anywhere else. Coming from a military life, I understand about the stresses of relocating and adjusting to a new area. I love helping to make that transition much smoother for others with my experience and knowledge of the area. The most important part of my job as a Realtor is serving my clients needs with professionalism and honesty. |

Lynn Haney (903) 245-9289 tylershometeam@gmail.com | As creator and former owner of BSCENE Magazine, Lynn Haney brings a unique perspective to East Texas real estate. With over 25 years of marketing experience, she has acquired a genuine ability to build lasting friendships with her clients. Real estate is a longtime passion of Lynn's. She and her husband, Mike, a former home builder, remodeler, and BSCENE’s former Creative Director have worked with some of East Texas' premier home builders. These experiences give her a truly unique and multi-faceted knowledge of real estate and home construction. Experience counts and Lynn understands the importance of marketing and advertising your home to maximize results. Utilizing the latest technologies, market research and business strategies, Lynn will exceed your expectations and tailor personal solutions and strategies that work for your real estate needs. | |

Mike Haney (903) 245-1089 tylershometeam@gmail.com | Mike Haney is an East Texas native. He and his wife, Lynn, of 35 years, are members of many organizations including the Tyler Museum of Art, NATIONAL ASSOCIATION OF REALTORS®. He successfully mastered the courses: Real Estate Principals, Law of Agency, Law of Contracts, Real Estate Marketing, Residential Inspection and Real Estate Investment. 25 years of remodeling and residential home construction experience give him a unique prospective that can help you make the best choice. Mike knows selling a home is one of the most serious decisions and emotional transactions made in a lifetime. Let his expertise guide you step-by-step through the process of preparing your home to sell. His goal: to sell your home for the highest price in a reasonable amount of time. He will increase your home’s sales appeal using creative marketing strategies and techniques learned during his 6 years as Creative Director for BSCENE Magazine in Tyler. |
OFFICE STAFF |
 Debbie Ezzell (General Manager) (903) 521-0697 debbie.ezzell@era.com | "I have always measured my success in real estate by the satisfaction of those people I have been priviledged to serve. My 29 plus years in this industry have provided me with numerous friendships, valuable learning experiences, and a true desire to constantly improve the quality of my skills and knowledge. I love what I do, I am good at it, and I know it is reflected in the services I provide."
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Tricia Sanches (Henderson Office Coordinator) (903) 714-6786 erahenderson@tyler.net | |
 Amanda Davis (Transaction Coordinator) (903) 539-4646 davisfam26@yahoo.com | |
Michelle Candelaria (Personal Assistant to Cindi) (903) 724-4482 m_candelaria@msn.com | |